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E-commerce booms amid COVID-19 epidemic in Zhoushan

Updated : 2020-04-01 (chinadaily.com.cn)

Zhoushan, Zhejiang province witnessed an e-commerce boom amid the COVID-19 epidemic.

Statistics from the city's commerce department show that the city generated 460 million yuan ($64.83 million) from online retail sales in the first two months of the year. It has around 1,000 online retail stores operating on major e-commerce platforms such as Taobao, JD and Tmall, creating around 3,000 jobs.

Co&Lee is a well-known local supermarket which has seven chain stores in Zhoushan and cooperates with more than 2,000 importers in China. It launched an online store in 2017.

Sales surged on the supermarket's online store amid the epidemic. In February, the online store received 4,293 orders, 33 times as many as the same period last year, and generated 1 million yuan in sales.

"Most of our customers haven't visited our online store before. During the epidemic, we provided not only reliable services as usual, but also big discounts," said Ye Yanbo, a manager of the supermarket.

According to Ye, customers can consult staff online before placing an order, book a delivery time, and inform the staff of any changes to the address.

Currently, the supermarket's online store has around 50,000 members and has a customer satisfaction rating of 99.9 percent.

Ye said the combination of brick-and-mortar business and e-commerce is a great way to boost sales, and that the supermarket will continue to take advantage of the internet, such as by holding live-streaming sales events.